cancellations, returns, exchanges, & refunds policy

Cancellation Policy: We aim to fulfill all orders diligently, but rare situations like supplier shortages or unreliable sources may force us to cancel an order. We'll promptly inform you in such cases and offer a full refund or exchange. Cancellations originating from the customer are only accepted within 24 hours of placing an order.

Returns and Exchanges: Items must be unused and returned in their original packaging within 70 days of purchase. We reimburse shipping costs for the first return ONLY. Exchanges are provided for defective or damaged items returned with their original packaging. We do offer refunds or exchanges for items returned due to wrong size chosen, as long as the item is returned to us right away and is in new, unworn condition in its original packaging. Please, do check size charts carefully before ordering. Also, we would consider it a great favor if you find our size chart to be inaccurate. Some size charts we create ourselves, while others are provided for us by an item's manufacturer, and it helps us to keep problematic products out of our selection if a size chart is not accurate. Except for a customer's first returned item, shipping costs for returns are generally not reimbursed.

Product Images: While we strive for accuracy in product images, differences may occur due to editing for image clarity or monitor variations. If an item's color doesn't meet your expectations, we accept returns, though shipping costs to make the returns are typically not reimbursed.

Return Insurance: Consider using tracking and insurance for returns, especially for items over $50. We can't refund or exchange items not received by our returns department.

Certain items, such as perishables, intimate goods (including underwear and swimsuits or swim trunks), hazardous materials, and gift cards, cannot be returned and will not be refunded. If this is the case, there will be a note in the product description that the item is not returnable.

How to Return an Item to Our Store:  To return an item purchased from Gravel, it must be unused and put back in the original packaging. Mail it with a note referring to your order number and date, as well as a brief statement as to why you would like to exchange or return the item, to RETURNS, Gravel Chic, LLC, PO Box 220, Cecilia, KY 42724.